Returns/exchanges are possible within three days of receiving the piece and must have a copy of the receipt for record of purchase. The piece must be in the same condition as originally received.
**No exchanges/returns will be taken if the piece is damaged**
***Refunds are reviewed on a case by case basis. Generally speaking, if the package is in the exact same state as when shipped out to you, refund will be in full. If rush ordered or a nonstandard form of shipping is used, we reserve the right to not refund shipping charges, unless purchased via Etsy Payments (refund will be in full)***
Please contact us ahead of time to let us know that the piece is on its way and to coordinate what needs to be done. –With any repairs, please place a note in the package, with name, phone number, what needs repairs, a return address, and we’ll take care of it. –It is the buyer’s responsibility to cover shipping and shipping insurance , in full, for any piece that is being returned/exchanged/or sent in for repair.We do not take responsibility if anything is lost/stolen/damaged in transit to us, for the previously mentioned, whither or not insured by buyer.
All watches come with a one year guarantee on moving-parts (copy of receipt required), unless stated otherwise. All watches leave the store in working condition and are checked that they keep time correctly. Great care is taken in packaging so that there should be no issues when they ship. Please note that we are not held responsible for complications that happen due to mishandling from the shipping company.
We have no control over third party conversion fees with returns.